![]() if we can get faxes to be delivered there again. Welcome to the home of the RingCentral Support Community - where customers and developers come to ask and answer questions, and seek and find help from experts. If they have to migrate away from RC Phone, we can use browser profiles to setup a fax only profile logged into the Call Queue account. Call Queue texting - RingCentral Community Forums. If a fax was sitting there - it needed attention. Expanding the record shows which Agent answered or missed the call. The summary line shows the final result of the call. Call Queue Call Log shows call results from the Callers perspective. Our Live Reports application, which is designed for real-time phone call queue monitoring, is available as an add-on and requires an additional fee. If you handled a fax, you downloaded then deleted the fax from the queue. Welcome to the home of the RingCentral Support Community - where customers and developers come to ask and answer questions. Most of our call analytics and data reporting tools are currently available free for our Standard MVP subscribers or above. Sending Fax Notifications via email to a shared email box would work - but their email provider doesn't support shared mailboxes and they used the Fax Queue in the RC Phone app as a sort of 'handled/not handled' tracker. ![]() ![]() But how can we keep their functionality (directing faxes to multiple people) I saw multiple feature requests for this but no real direction. I know RC Phone is going away, so that may be why. There are two queues at the bottom and I would have expected RingCentral to report on the final queue (BUYER General Support) in the admin portal but the second to last one (BUYER Recruiting) was used for reporting. They don't show up in the Call Queue account. Below is an example of a call I'm trying to tie to a queue/department. Now the first person in the Call Queue list gets the faxes. So we set the fax destination explicitly to the main Call Queue extension. We checked the settings, and faxes direct to the Company Default Fax Recipient, which is the IVR which directs to the main Call Queue extension. RingCentral Office Admin Guide Call Queue Group 83. But suddenly, all faxes started routing to the Super Admin. Call queues can support up to 25 calls waiting in a call queue. Then they login to their personal RC accounts in the desktop RingCentral App. They have a handful of employees who login with the RC Phone app to the Call Queue account to manage the fax queue. Have a client that directs their incoming faxes to their main Call Queue.
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